What's in a name?
We love the name TrampolineAI.
A trampoline is resilient. It evokes the image of a high-energy springboard. At TrampolineAI, we believe in empowering healthcare contact centers with that resilient springboard and high-energy spirit to reach the next level, drive better member experiences and reduce costs.
TrampolineAI serves as a jumping-off point for call center agents to engage on a higher level.
As they move forward with these heightened abilities, the members they serve have a heightened experience as well. Ultimately, we want agents to love their jobs, be great at what they do, and empower them to have a unique impact on members they meet on a daily basis.
Reach the next level, reduce costs, and drive significantly improved customer service with TrampolineAI.
Our Mission
Our mission is to help every call center agent be great at the job they love
Our Vision
We envision a world where member support is infused with more humanity
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We act swiftly and decisively, using our drive for action to enhance the healthcare contact center landscape.
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We focus on solving tangible problems, applying our expertise to listen, refine, and effect meaningful change.
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We approach every interaction with kindness, care, and respect, ensuring a positive impact.
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We value transparency, consistently practicing honesty and reliability to ensure alignment and clarity for everyone involved.
Our Values
At TrampolineAI, we're committed to delivering swift, impactful solutions to healthcare contact centers. We take a proactive, intentional approach, leveraging our deep expertise to zero in on what matters most to our customers. We’re not just about technology; we’re about enhancing real human connections in a world overflowing with information and rapid tech changes.
We foster a culture of kindness and ensure we are fully present for our team and customers — because every interaction counts. We stand for transparency, honesty, and reliability in all we do. We truly believe that we can fundamentally transform and improve the healthcare experience for members and agents, alike.
Action
Focus
Kindness
Transparency
Our Team
A Deep Bench of Healthcare, Contact Center Technology, and Emerging AI Experts
Mike brings over 20 years of experience as a leading expert in the contact center industry. He is passionate about impacting the complex world of healthcare by providing better tools and insights to agents on the frontlines.
Co-Founder & CEO
Jason has over 20 years of experience in leadership roles as a builder of contact center solutions. He is passionate about harnessing today’s technology to deliver quality results for real people.
Co-Founder & CTO
Leann brings over 25 years of leadership experience in healthcare, technology, and startups. She is passionate about improving the day-to-day healthcare experience of both members and those assisting them.
Co-Founder & CoS / Dir of Ops
Joe is an expert data scientist who brings over 8 years of experience building machine learning models and developing data science solutions across multiple industries, including healthcare and social services.
