Are your current solutions helping you improve your bottom line?
Our research shows you could significantly improve customer satisfaction scores, lower agent turnover rates, decrease agent time to proficiency and reduce your average call handling time.
+ 30%
CSAT
- 50%
TURNOVER
-67%
RAMP TIME
-50%
AHT
Let’s dive deeper and discover how our top solutions can help your healthcare contact center push the member experience envelope and meet the challenges of delivering high-impact interactions head-on.
How does it work?
Get the right answer quickly
With Assist, your agents can focus on connecting with your members. Our AI assistant understands the intent of the caller, lays out the steps for the agent to follow and quickly surfaces the answers needed. Combined with a full transcription of the conversation in real-time, TrampolineAI gives agents more confidence.
Spend Less Time Writing
At the end of the interaction, an editable call summary is automatically generated for the agent, saving them time and ensuring that key information unique to healthcare is included. This allows the agent to pass along context specific information to the next agent for calls that need to be transferred or escalated.
Surface Invaluable Insights
Our AI products surface existing and emerging real-time trends for contact center leaders to have invaluable insights. Key meta-data around why members are calling, where there may be gaps in information, and how specific agents may need help up-level, will enable leaders to be very specific about improving efficiency and effectiveness in their contact center. 100% of the calls are tracked and scored for quality assurance measurements.
Analyze also provides deeper insights into ways to reduce costs and provide better member experiences tailored to healthcare’s unique needs.
Increase Agent Proficiency
TrampolineAI will allow contact centers to train, score and coach agents with our AI assistant where agents will have a broad range of “live” interactions from which to learn. Healthcare is complex and our training will allow for increased proficiency once an agent begins to talk actual calls from members.
Agents will also be able to see coaching tips during training, similar to the tips they will see using Assist.
Your members have questions.
Your agents need the right answer every time.
Interested in becoming an Anchor Customer?
TrampolineAI is positioned to be a leader in the healthcare contact center space. We are funded by Redesign Health, a venture studio with a track record of success, having launched over 60 companies in five years.
We will work with you to exploit the new technologies available today to retain and expand your business. If you have an innovative and forward-thinking team, are nimble and eager to step out ahead of the competition, and are interested in getting the benefits of results without the risk and demands of building it yourself, we want to talk with you.
As an early adopter and TrampolineAI Anchor Customer, you’ll have access to our solutions, cost-saving measures, and the ability to capitalize quickly on additional products and services as they become available.